Help callers reach the right location or team.
Surfaced AI · Scale · Connected Operations
Make the next step easier across the business.
Growth expanded around multiple locations, supported connections and more complex handoffs.
Good fit: Businesses coordinating teams, locations or systems that need a shared process.
See how to get started
What this makes easier
More room for the work that needs you.
Reduce the information your staff has to repeat across systems.
See agreed outcomes across a more connected operation.
Illustrative example
Three locations have different hours and handoffs.
The situation
A central number receives questions for every location, and staff spend time redirecting inquiries.
With the agreed service in place
With location rules and supported connections configured, the assistant asks which location the caller needs, uses the right approved information and routes the inquiry appropriately. Unusual requests go to the designated person.
An example of a possible setup, not a customer case study. Your written scope confirms the capabilities included.
What we can handle
- Up to three locations and ten internal users with shared business logic.
- Two campaign definitions, location routing, an operational report and up to two specifically approved existing integrations.
- 2,500 pooled voice minutes per monthly billing period. Additional usage costs $0.45 per minute, reconciled separately.
Make sure it fits
- Unverified integrations or unsupported actions
- Unlimited calling, messaging or usage unless expressly included in your quote
- Guaranteed appointments, sales or revenue
- Websites, advertising and other sister-brand services unless included in the agreed scope
What Melissa will ask
- Which locations and teams need different rules?
- Which systems must share information?
- What should always go to a person?
Getting started
Tell Melissa which locations and systems need to work together. We will map the responsibilities before recommending a scope.
- Map locations, teams, information and handoff rules.
- Review the feasibility of each requested connection.
- Approve the rollout plan, responsibilities and written quote.
- Test location specific scenarios before each part goes live.
A few useful answers
Can it work with my existing tools?
We review your phone, calendar, CRM and required permissions before promising a connection.
Will it replace my team?
It can handle agreed routine work and pass exceptions to your people. You approve the handoff rules.
What does it cost?
From $2,999.00 setup plus from $1,999.00 monthly. Final scope and price require technical review.
What happens after setup?
Ongoing management, supported changes and usage are defined in your plan. Testing and review come before customer-facing changes.
Surfaced AI and Studio & Search are sister brands. Your written proposal identifies the provider, exact scope and charges for your purchase. Never send passwords or card details by text.