Give customers a useful first answer to familiar questions.
Surfaced AI · AI Customer Service
Give routine questions a helpful first answer.
An assistant for agreed support questions and request intake, with clear escalation when a person is needed.
Good fit: Businesses with repeat support questions and an approved knowledge base.
See how to get started
What this makes easier
More room for the work that needs you.
Collect context so your team can handle exceptions more easily.
Keep responses grounded in your own approved support material.
Illustrative example
A customer asks about your return policy.
The situation
A team member has to explain the same policy and gather details before deciding what to do.
With the agreed service in place
The assistant explains the approved policy and collects the request details. A person handles refund approval unless that specific action has been separately reviewed and authorized. Account status access also requires a verified connection.
An example of a possible setup, not a customer case study. Your written scope confirms the capabilities included.
What we can handle
- One approved FAQ source, support inquiry intake and human escalation.
- Account lookups, refunds and other actions require explicit approved integration scope.
- Channels and any voice or task allowances must be stated in the approved quote before purchase.
Make sure it fits
- Unverified integrations or unsupported actions
- Unlimited calling, messaging or usage unless expressly included in your quote
- Guaranteed appointments, sales or revenue
- Websites, advertising and other sister-brand services unless included in the agreed scope
What Melissa will ask
- Which questions recur most often?
- What information can the assistant access?
- Which requests require a person?
Getting started
Tell Melissa which support questions repeat most often and which decisions must stay with your team.
- Identify common questions and approved source material.
- Define sensitive requests and escalation rules.
- Confirm supported actions, scope and price.
- Test routine questions and exceptions before launch.
A few useful answers
Can it work with my existing tools?
We review your phone, calendar, CRM and required permissions before promising a connection.
Will it replace my team?
It can handle agreed routine work and pass exceptions to your people. You approve the handoff rules.
What does it cost?
From $1,499.00 setup plus from $599.00 monthly. Final scope and price require technical review.
What happens after setup?
Ongoing management, supported changes and usage are defined in your plan. Testing and review come before customer-facing changes.
Surfaced AI and Studio & Search are sister brands. Your written proposal identifies the provider, exact scope and charges for your purchase. Never send passwords or card details by text.